Shipping policy

Shipping Policy

Last Updated: 01 JUNE 2026

Thank you for shopping with Zoopaystore. We are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping methods, delivery timelines, costs, tracking procedures, and other important shipping-related information.

1. Shipping Methods

We offer shipping through trusted courier and logistics partners to ensure reliable delivery of your orders.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping
  • Same-Day or Next-Day Delivery (where available)
  • Local Delivery (if applicable)

Shipping options available for your order will be displayed during checkout based on your delivery location.

2. Order Processing Time

All orders are processed within 24 hours after payment confirmation.

Please note:

  • Orders are processed only on business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may be extended during peak seasons, promotional events, or due to unforeseen circumstances.

Once your order has been processed and dispatched, you will receive a shipping confirmation notification.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Standard Shipping: 7-10 days.
  • Express Shipping: 3-4 days.
  • Local Delivery (if available): 3-4 days.

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other factors beyond our control.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

  • Delivery location
  • Order value
  • Package weight and dimensions
  • Selected shipping method

Shipping fees may include:

  • Standard Shipping
  • Express Shipping
  • Free Shipping on Orders Above: 1000 (if applicable)

The final shipping cost will be displayed during checkout before payment is completed.

5. Tracking Information

Once your order has been shipped, we will provide tracking details via:

  • Email
  • SMS
  • WhatsApp (if applicable)

Tracking information will be simultanously given after shipment.

Customers can use the provided tracking number to monitor the status and location of their shipment through the courier partner's website.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Courier service delays
  • Incorrect or incomplete shipping information provided by the customer

In the event of a delay, we will make reasonable efforts to keep you informed.

We are not responsible for delays caused by circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of purchase.

If incorrect or incomplete information is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply.
  • Orders returned to us due to incorrect address information may require payment of re-shipping fees.

Please contact us immediately if you need to update your shipping information after placing an order.

8. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability or incorrect address details:

  • The courier may attempt re-delivery.
  • The package may be held at a local courier facility.
  • The shipment may be returned to us if delivery cannot be completed.

Additional charges may apply for re-delivery or re-shipment.

9. Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit:

  • Contact us within 02 days of the expected delivery date.
  • Provide your order number and any supporting photographs (if applicable).
  • We will work with the courier partner to investigate the issue and determine an appropriate resolution.

Claims may be subject to courier verification and investigation procedures.

10. International Shipping

Zoopaystore does not offer international shipping.

If international shipping is available:

  • Delivery times may vary by destination country.
  • Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by local authorities.
  • Customs clearance procedures may cause additional delays beyond our estimated delivery timelines.
  • We are not responsible for delays caused by customs authorities.

International shipping rates will be displayed during checkout where applicable.

11. Shipping Restrictions

Certain products may be subject to shipping restrictions due to:

  • Legal regulations
  • Carrier limitations
  • Product type
  • Destination restrictions

If an item cannot be shipped to your location, you will be notified during checkout or after order review.

12. Contact Information

If you have any questions regarding this Shipping Policy or your shipment, please contact us:

Zoopaystore
Email: ddagar19aug@gmail.com

We appreciate your business and thank you for shopping with Zoopaystore.