Refund policy

Last Updated: 01 JUNE 2016

Welcome to Zoopaystore. We want you to shop with confidence. This Return and Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted for purchases made through our website.

By placing an order with us, you agree to the terms outlined in this policy.

1. Return Eligibility Criteria

To be eligible for a return, the item must meet the following conditions:

  • The return request is submitted within 07 DAYS of receiving the order.
  • The product is unused, unworn, and in its original condition.
  • The product is returned with all original packaging, tags, accessories, manuals, and invoices.
  • The item is not listed under the non-returnable items section of this policy.
  • Proof of purchase is provided.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. Return Timeframe

Customers must initiate a return request after 03 from the date of delivery.

To request a return, please contact us at:

Email: ddagar19aug@gmail.com

Please include your order number, product details, and the reason for the return.

3. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method used during purchase.
  • Refunds may take up to 2-3 days to reflect in your account, depending on your bank or payment provider.
  • Shipping charges, if any, may not be refundable unless the return is due to our error or a defective product.

If your refund is delayed beyond the stated timeframe, please contact us for assistance.

4. Exchange Options

We offer exchanges for eligible products in the following situations:

  • The product received is damaged.
  • The product received is defective.
  • The wrong item was delivered.
  • Size or variant exchanges, where applicable and subject to stock availability.

To request an exchange, please contact us at ddagr19aug@gmail.com within 02 days of receiving your order.

If the requested replacement item is unavailable, we may offer a refund or store credit, as applicable.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 02 days of delivery.

To help us process your request quickly, please provide:

  • Order number
  • Description of the issue
  • Clear photographs or videos showing the damage or defect

After verification, we will arrange for a replacement, exchange, or refund at no additional cost to you.

6. Non-Returnable Items

The following items are generally not eligible for return, refund, or exchange unless they arrive damaged or defective:

  • Personalized or customized products
  • Gift cards and vouchers
  • Digital products or downloadable content
  • Perishable goods
  • Hygiene, health, or personal care products that have been opened or used
  • Products marked as "Final Sale" or "Non-Returnable"

Additional product-specific restrictions may apply and will be mentioned on the product page where applicable.

7. Return Shipping Costs

If the Return Is Due to Our Error

If you received:

  • A damaged product
  • A defective product
  • An incorrect item

We will bear the return shipping costs and arrange pickup where available.

If the Return Is Customer-Initiated

For returns due to reasons such as:

  • Change of mind
  • Incorrect item ordered by the customer
  • No longer needed

The customer may be responsible for return shipping charges unless otherwise stated.

Shipping fees paid during the original purchase may not be refundable.

8. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible and the order will be subject to this Return and Refund Policy.

For cancellation requests, please contact us at ddagar19aug@gmail.com as soon as possible.

9. Refund Exceptions

We reserve the right to refuse refunds in cases including, but not limited to:

  • Returned items showing signs of use or damage caused after delivery
  • Missing original packaging, accessories, or documentation
  • Fraudulent or abusive return requests
  • Returns initiated after the applicable return period

10. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Zoopaystore
Email: ddagar19aug@gmail.com

We are committed to providing fair resolutions and excellent customer service.